Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-18-2019

Cannot get to my account to pay bill online

I registered my best buy credit card but it has been a week and no  matter what I try, I cannot get to my accont. I keep getting the message request cannot be processed. And yes, I have cleared my cache, I have also tried logging on with my ipad and my iphone. Same thing happens. I have called customer service and they could not help at all. It is extremely frustraing as I have a bill to pay and I do not have the time to go to the store to pay it or hang on the customer servie line to pay it. I see from other posts that this seems to be a common problem. How do I fix it?

Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Cannot get to my account to pay bill online

Hi, suznspring,

Thanks for posting with us!

I can understand wanting to make sure that your bill is payed on time. I know I do everything I can to get my accounts set up to avoid ever running into late fees or the loss of promotional financing offers. While we wouldn't have a way to access or monitor your My Best Buy Credit Card account, I would encourage you to reach out to Citibank, the financial institution for the My Best Buy Credit Card, to discuss the issues that you are running into when trying to access the account. You can connect with Citi's technical support line at (888) 738-4624. While I wouldn't be able to give you any specific guidance or guarantee any results for logging in, if you are trying to log in using your Best Buy account and you are encountering the issue, you can try to log in via your Citi account instead.

In the meantime, outside of calling Citi's customer service team at (888) 574-1301, payments can be made by visiting a Best Buy store, or by mail via the address mentioned on your statement. I'm sorry for any inconvenience that this has caused you.




Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎05-12-2016

Re: Cannot get to my account to pay bill online

I have the same problems logging in every month trying to log in and pay my bill.
They do not have a very good system for paying on bill because it does not happen with any other creditor.