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New Member
Posts: 2
Registered: ‎06-13-2019
Accepted Solution

Cannot access BB Card info at all.

Greetings. Have the Best Buy Citi Visa card, that for the last few months, I've had to pay by phone. Why is this you may ask? Because everytime I go to login to my account (even from the BB page), I get this:

404: Page Not Found

We Can't Find the Page You Were Looking For

If you need immediate assistance, please call 1-855-499-4817

TDD/TYY for the Hearing Impaired please contact: 1-888-944-2227


My saved bookmark, the Manage Card link from my BB Account page, same result. Tried creating an account with Citi, but for some reason they can't verify my information (!).

What do I do besides continue to use the pay by phone option?

New Member
Posts: 2
Registered: ‎06-13-2019

Re: Cannot access BB Card info at all.

OK quick update to this, turns out it was an addon that strips tracking info from links that was breaking it. I disabled that addon for the login page and all is awesome now. Delete this Smiley Happy

Posts: 296
Topics: 13
Kudos: 79
Solutions: 15
Registered: ‎11-23-2018

Re: Cannot access BB Card info at all.



Thanks for posting to our forum page, and we're happy this account issue has been cleared up! If you have any future questions or concerns please don't hesitate to post.



Allison|Social Media Specialist | Best Buy® Corporate
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