Other Customer Service Support

[mdewberry67]

Hello,

On November 24th, I purchased an Oculus Quest 2 online from Best Buy, and as part of the purchase, I was informed I would receive a $50 Promotional Best Buy Gift Card. This offer appears under my Purchases on bestbuy.com, but is requiring me to confirm my email. I have tried this several times since the purchase, and I never receive the confirmation email to activate my card. I have selected the Resend Confirmation Email several times, but it appears to not do anything. I have checked my Spam folder each time and the message does not appear there either.

Can you please help me with this? I know that this step needs to occur soon or I will lose the gift card, and I don't want that to happen. Please let me know if you need any additional information from me.

Thanks in advance for your assistance!

Mike

[Rich-BBY Social Media Specialist]

Hello, Mike, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Not being able to confirm email would be frustrating, and I can understand wanting to get this resolved. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Order Number

I'll keep an eye out for your message.

Best,