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Posts: 1
Registered: ‎01-05-2022

Cannot Confirm e-mail for Promotional Best Buy E-Gift Card



On November 24th, I purchased an Oculus Quest 2 online from Best Buy, and as part of the purchase, I was informed I would receive a $50 Promotional Best Buy Gift Card. This offer appears under my Purchases on, but is requiring me to confirm my email. I have tried this several times since the purchase, and I never receive the confirmation email to activate my card. I have selected the Resend Confirmation Email several times, but it appears to not do anything. I have checked my Spam folder each time and the message does not appear there either.


Can you please help me with this? I know that this step needs to occur soon or I will lose the gift card, and I don't want that to happen. Please let me know if you need any additional information from me.


Thanks in advance for your assistance!


Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Cannot Confirm e-mail for Promotional Best Buy E-Gift Card

Hello, Mike, and welcome to our online community!


Thank you for posting on our forums regarding your experience. Not being able to confirm email would be frustrating, and I can understand wanting to get this resolved. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Order Number


I'll keep an eye out for your message.



Rich|Social Media Specialist | Best Buy® Corporate
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