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Posts: 3
Registered: ‎05-01-2022

Cancelled best buy totaltech membership - never refunded

I posted on here a month ago regarding a purchase I had made and cancelled using my best buy credit card, including a totaltech membership that I was assured was cancelled and would be refunded. The customer service specialist that helped me out at the time informed me that the refund would be posted to my best buy account in 7-10 days, and a full billing cycle later my account would be back to normal. 

The purchase was made and cancelled on 04/28, and as of today on 06/02 nothing in my best buy credit card account has changed, no refund has posted and its been over a month. I just need to know what can be done about this at this point.

Posts: 179
Topics: 3
Kudos: 32
Solutions: 16
Registered: ‎11-24-2021

Re: Cancelled best buy totaltech membership - never refunded

Hello, Arsalanbaig92,


Thank you for reaching out to us on the Best Buy Forums. I had a couple transactions last year that took several months to be credited to my account, so I understand your frustration with this. I would love to do some research on this to determine where everything is in the refund process. Can you send a private message with the information requested below so that I can look up your My Best Buy account? You can do so by clicking the Private Message button in my signature below!


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Josh|Social Media Specialist | Best Buy® Corporate
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