02-03-2019 01:11 PM
02-03-2019 03:05 PM
I appreciate the time you’ve spent reaching out to us on the Best Buy forums and I want to apologize for any inconvenience you’re having cancelling the Total Tech Support membership. I’m hoping you’re able to get everything you need resolved after working with the proper support team.
Our Privacy Manager would be who I would recommend working with to better assist with your mother’s information. I’d recommend emailing them at PrivacyManager@bestbuy.com, and fill them in on the circumstances. Hope you're able to get this taken care of soon!