04-28-2020 02:54 PM
I want to cancel the easy replenish plan on my printer. However, when I go through the instruction, the plan is not showing under my easy replenish option. No one on the call can help me with it. Can someone please tell me how to cancel it??
05-08-2020 06:03 PM
Hi there, lynn620,
Welcome to our Best Buy forum community! Our Easy Replenish Plan is meant to make your life easier, so it hurts me to hear that instead you've been stressed trying to figure out how to cancel your plan.
That's not the experience we wanted for you! However, I'm glad you took the time to share this with us so we can try to help you out. According to our Easy Replenish FAQ page, you can cancel your plan by doing the following:
1. Sign in to your account. (If you signed up in store and do not have a Best Buy account, refer to your enrollment confirmation email and click the "manage your account" button.)
2. Go to your Account Home.
3. Select "Purchases" from the navigation bar.
4. Select "Easy Replenish" on the top right.
5. From there you should have the option to cancel your plan.
Since you're having a hard time tracking down your Easy Replenish plan, it might be a good idea to try and track down the email from when you signed up, and cancel through there.
If you give that a try and it's still not letting you cancel, please use the "Private Message" option in my signature below to send over your full name, phone number, and email address, so I can take a look at possible options on our end.