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lulauer
Posts: 1
Registered: ‎12-15-2022

Cancel delayed order

‎12-15-2022 06:04 AM

Hi, I need to cancel an order because its shipment is delayed and I don't live here and I'm leaving USA tomorrow morning. In the order status page, I can't find where and how to cancel. Can you help me? A message of the tracking info says that "Shipper created a label, UPS has not received the package yet". I can't wait december 28, I will not be in the USA. Please help me. 

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Jakoma-BBY
Posts: 244
Registered: ‎11-08-2021

Re: Cancel delayed order

‎12-15-2022 10:18 AM

Hello, Luauer, 

 

Thank you for reaching out on the forums I understand your concern for having this resolved before you leave the country. I have responded to your private message. I am happy to assist you on this matter. Please respond back so that we can what's possible. 

 

Here to help, 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
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