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New Member
Posts: 2
Registered: ‎05-01-2022

Cancel Best Buy Totaltech membership

I purchased a laptop online at bestbuy.com with a totaltech membership a couple of days ago and cancelled it the same day after deciding I did not want it anymore. I was only refunded the amount of the laptop. So I called totaltech support and after speaking with them they told me they will cancel my membership as well. However, yesterday when I logged into my best buy credit card portal (which was the method of payment) I noticed I had been charged for the membership, even though my bestbuy.com orders page shows the entire order as well as the subscription has been cancelled. Customer service cant give me a proper answer so why am I being charged for a cancelled item? 

Posts: 142
Topics: 4
Kudos: 5
Solutions: 2
Registered: ‎12-04-2018

Re: Cancel Best Buy Totaltech membership

Hello, arsalanbaig92.

Thanks for reaching out to us here on our Best Buy Forums. Although, I do wish it were under better circumstances. We never want to make it difficult to get a refund on something you no longer want, so I fully understand wanting to get some answers around your Total Tech membership. I would be more than happy to take a closer look to see how I can help. To get started, please send me a Private Message with the following info:
 

  • Your full name
  • Phone number
  • Email address
  • Order number

From there, I should be able to investigate a bit further. To send me this message, please click the blue Private Message button located in my signature below.

Warmest regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-01-2022

Re: Cancel Best Buy Totaltech membership

PM'd you with the information