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Posts: 1
Registered: ‎03-02-2021

Can’t connect to online support

For over four years I can not connect to Best Buy online support. I can get through sometimes to the first agent - but then it disconnects before any files come through. I’ve tried calling in - they said they’d connect through their back door and the same thing happens to them. This is in every computer in my house. I have a Comcast modem that is bridged to a wireless router. I even bought a new router to make sure that isn’t the issue.

When I took my computer into the store and asked them to see if they could connect - I got it back and they said, we didn’t check for that it’s not something we do. I’m beyond frustrated... anyone have a solution for me????
Posts: 9,721
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Registered: ‎11-10-2008

Re: Can’t connect to online support

There is a website called DSL Reports (Aka Broadband Reports) that may give you an idea of what you're in for when it comes to your modem configuration.

 

I am a little confused. Do you pay for a support subscription from Best Buy or is this the main chat you're trying to get ahold of?

 

If the chat is something not working for you, we can help you with your shopping and product inquiry needs here as a community as we're passionate about technology.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-23-2018

Re: Can’t connect to online support

[ Edited ]

Hello, Sammie2, and welcome to our online community!


Thank you for joining our forum and posting for support. We definitely want you to be able to receive the support you need online, and I hate to hear of the possible connection issue you're facing. I can imagine this to be very frustrating. Were you able to resolve this situation? If not, I recommend the following steps:

 

  • If you’re not using a common browser such as IE, Chrome, Firefox, etc…, try using a different browser to log in.
  • If you’re using a non-English browser, switch over to an English-based browser.
  • If you are using a hosting service, try logging in on an open network.
  • Clear your internet history, cache, and cookies.
  • Disconnect from any VPN you may be using.

Please let me know if you're still in need of assistance!


Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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