03-02-2021 10:36 PM
03-03-2021 04:45 AM
There is a website called DSL Reports (Aka Broadband Reports) that may give you an idea of what you're in for when it comes to your modem configuration.
I am a little confused. Do you pay for a support subscription from Best Buy or is this the main chat you're trying to get ahold of?
If the chat is something not working for you, we can help you with your shopping and product inquiry needs here as a community as we're passionate about technology.
03-03-2021 06:37 PM - edited 03-03-2021 06:38 PM
Hello, Sammie2, and welcome to our online community!
Thank you for joining our forum and posting for support. We definitely want you to be able to receive the support you need online, and I hate to hear of the possible connection issue you're facing. I can imagine this to be very frustrating. Were you able to resolve this situation? If not, I recommend the following steps:
Please let me know if you're still in need of assistance!