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New Member
Posts: 4
Registered: ‎05-13-2019
Accepted Solution

Can I get gift cards reissued?

Hi, I was given two $500 Best Buy gift cards recently, and I suspect someone may have gotten a look at them recently. They both still have $500 each on them, but is it possible for me to get these cards reissued with new numbers and PINs just for peace of mind?

Geek Squad Agent
Posts: 3,458
Registered: ‎03-20-2012

Re: Can I get gift cards reissued?

although they were not lost or stolen, the FAQ does state:

Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

Give that number a call to see what's possible.  Hope they're able to give you the peace of mind you're looking for!

Best of luck!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 5,888
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Registered: ‎12-23-2016

Re: Can I get gift cards reissued?

Hello, da_huu,

 

Welcome back to the forums.  Thanks for reaching out about his.

 

As noted here, gift cards can have the remaining value replaced if you call (888) 716-7994., just as autotech796 stated. You did mention that these were gifts, however. We may need to have the original purchaser contact us to discuss this, rather than you, under our Privacy Policy.

 

That’s to prevent a person like the one that you think may have seen you gift card from calling in to get the replacement sent to themselves. Having the original purchaser contact us gives us a better indication that we’re sending the replacement cards to the right place.

 

Please let me know if I can help you out with anything else.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-13-2019

Re: Can I get gift cards reissued?

Thank you, I will work with the original purchaser to make this happen.

Posts: 5,888
Topics: 75
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Registered: ‎12-23-2016

Re: Can I get gift cards reissued?

[ Edited ]

Hi, da_huu,

 

You’re very welcome! Have a great afternoon.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!