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New Member
Posts: 4
Registered: ‎06-15-2019

Can I get a letter to show proof of recycle?

My 43" FireTv by Element is not working.  Good news, it's within Elements warranty period.  However I need to "recycle the tv and provide proof" before they will send me a replacement (refurbished) television.  Will Best Buy provide such proof? 

Thanks for any info.

 

Best Buy Employee
Posts: 919
Registered: ‎01-09-2015

Re: Can I get a letter to show proof of recycle?

Whenever you bring an item in for recycling, a receipt is printed. This receipt is not itemized, but does show how many items were recycled.

Most states there is a recycling fee associated with TVs and monitors, some states don’t accept TVs. Here’s the link to see if you qualify.

https://www.bestbuy.com/site/services/recycling/pcmcat149900050025.c?id=pcmcat149900050025
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎06-15-2019

Re: Can I get a letter to show proof of recycle?

I know it will cost me $25 but Element wants a letter that specifies exactly what I recycled to "prove" that I recycled it.  Why must this be so complicated?  

Best Buy Employee
Posts: 919
Registered: ‎01-09-2015

Re: Can I get a letter to show proof of recycle?

No idea why they make it complicated, I don’t think it is at all reasonable to expect a letter detailing what was recycled. It’s a 2 minute interaction, we scan the item, affix a recycling sticker to it, and place it in our outgoing recycling area. Perhaps you can check to see if a photo at the store with the recycling receipt and the tv with a recycling sticker on it would suffice.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎06-15-2019

Re: Can I get a letter to show proof of recycle?

They specifically said letter and attached an example.  It's whatever.  I also have to pay the shipping charges for the new television.  Between that and the $25 to recycle maybe I should just forget the whole thing Smiley Sad Frustrating.  

Posts: 3,145
Topics: 47
Kudos: 219
Solutions: 169
Registered: ‎08-21-2017

Re: Can I get a letter to show proof of recycle?

Hi there, SabrinaMassey,

 

Welcome to our community forum and thank you for reaching out to us with this question. As jdogg836 mentioned, we do provide a receipt that lists that a product was recycled. I'm not familiar with any letter that we could provide that would satisfy this requirement. Please let us know if you have any other recycling questions we can help out with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-15-2019

Re: Can I get a letter to show proof of recycle?

The example letter is on letterhead and says exactly what was recycled and when.  Not hard.  Just kind of an extra step. 

Posts: 3,145
Topics: 47
Kudos: 219
Solutions: 169
Registered: ‎08-21-2017

Re: Can I get a letter to show proof of recycle?

Hello, SabrinaMassey,

 

While I can't guarantee we can get you exactly what you need, I would recommend working with your local store to see what options they might have available.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!