06-15-2019 01:00 PM
My 43" FireTv by Element is not working. Good news, it's within Elements warranty period. However I need to "recycle the tv and provide proof" before they will send me a replacement (refurbished) television. Will Best Buy provide such proof?
Thanks for any info.
06-15-2019 01:06 PM
06-15-2019 01:09 PM
I know it will cost me $25 but Element wants a letter that specifies exactly what I recycled to "prove" that I recycled it. Why must this be so complicated?
06-15-2019 01:18 PM
06-15-2019 02:03 PM
They specifically said letter and attached an example. It's whatever. I also have to pay the shipping charges for the new television. Between that and the $25 to recycle maybe I should just forget the whole thing Frustrating.
06-15-2019 02:45 PM
Hi there, SabrinaMassey,
Welcome to our community forum and thank you for reaching out to us with this question. As jdogg836 mentioned, we do provide a receipt that lists that a product was recycled. I'm not familiar with any letter that we could provide that would satisfy this requirement. Please let us know if you have any other recycling questions we can help out with!
06-15-2019 03:51 PM
While I can't guarantee we can get you exactly what you need, I would recommend working with your local store to see what options they might have available.