01-23-2023 07:32 AM
I’d like to return/exchange the tv and didn’t realize the return period was only 15 days (assumed it was 30, shame on me I know). I saw that TTS extends the return period to 60 days. Is there any way I can buy TTS and have it added to the TV after the fact? I’m having problems with the TV (LG B2) and after having C-series OLEDs I just want to exchange it for the next tier. Is this possible?
01-23-2023 11:28 AM
In order to qualify for the 60 day return policy you must have had to purchase Total Tech at the time of your TV purchase. If you did not purchase it but want to add it on now, your purchase would not qualify for the 60 day return period. In this case you would need to work with the manufacturer in order to repair your TV as it has a limited warranty. Geek Squad can help you with your warranty issues if you visit your local store and give you advice on how to get it repaired.
01-23-2023 03:34 PM
Thank you for reaching out to us here on the Best Buy Forums. While hockeycanuckjc is correct that Best Buy Totaltech would need to have been purchased prior to the purchase of the Tv to take advantage of the 60 day return policy. I would be happy to take a closer look into this with you to see what options we may have, or provide the manufactures information for a repair. To get started, please send me a private message with you full name, phone number, and email by selecting the blue private message button to the right of my name below.