02-14-2021 11:32 AM
02-18-2021 03:36 PM
Thank you for reaching out to us on the Best Buy Forums. First, I'm sorry to hear that your refrigerator arrived with a damaged door. That is certainly not the experience we want our customers to have when they purchase a new appliance! Additionally, I'm so sorry to hear that your family was struck with COVID-19. That is a long time to be sick and recovering, and I'm glad to hear that you are feeling better.
I'm also happy to hear that you were able to speak with a manager to get the door replaced, but we don't want you to be spending 8 hours on the phone to get this kind of resolution. That doesn't sound like the service that we strive for, and I apologize for any inconvenience as a result.
I'd like to take a closer look into this situation and see what I can do to help. So that I can get started, please send us a private message with your full name, email, and phone number.
02-18-2021 03:53 PM