04-21-2020 06:04 PM
05-01-2020 02:39 PM
Good afternoon, Voidloc,
Welcome to our forums, and thank you for sharing your experience with us. Be it by phone, chat, in-store, or through one of our social media platforms, we’re hopeful each experience our customers have with our agents will be a positive one, so it’s disappointing to hear your experience with Tony may not have met our expectations.
Please know our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so you’ve certainly come to the right place to share your feedback with us, and our conversation here has been fully documented, and is visible to the appropriate parties here at Best Buy, for any coaching or training opportunities that may present themselves.
In regards to your order, if you would like to cancel your order, I’ll be happy to take a closer look, and offer any additional assistance I can. For me to do so, I’ll ask that you send me a private message with:
To send me a private message, you’ll want to utilize the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,