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Posts: 1
Registered: ‎04-21-2020

Call Center Employee Complaint: Tony

Had the absolute worst experience on a call with an employee named Tony (I think from FL). He was rude and incompetent.

I spent an hour and half waiting for him to figure out how to price match an item. He placed the order for me with the new price, but the order was not in my account and I did not get a text or email notification. The order disappeared. He spent half an hour trying to investigate and could not figure it out. When he found it, I told him to cancel it since I still did not receive confirmation.

I suggested placing the order myself and having him adjust the order price, but whatever he did didn’t work and I did not get a confirmation. Now my credit card is charged multiple times, each with the wrong price.

When I asked him to adjust the price, he couldn’t figure out how and got impatient. He just kept saying “i don’t know” and hung up on me after making me wait the 1.5 hours.

All I wanted to do was order a simple item. Customer service at Best Buy has become a complete joke. They’ve gone downhill and will go out of business soon. Just wait and see.
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Posts: 4,244
Topics: 39
Kudos: 398
Solutions: 251
Registered: ‎11-29-2016

Re: Call Center Employee Complaint: Tony

Good afternoon, Voidloc,

 

Welcome to our forums, and thank you for sharing your experience with us.  Be it by phone, chat, in-store, or through one of our social media platforms, we’re hopeful each experience our customers have with our agents will be a positive one, so it’s disappointing to hear your experience with Tony may not have met our expectations.

 

Please know our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so you’ve certainly come to the right place to share your feedback with us, and our conversation here has been fully documented, and is visible to the appropriate parties here at Best Buy, for any coaching or training opportunities that may present themselves.

 

In regards to your order, if you would like to cancel your order, I’ll be happy to take a closer look, and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

To send me a private message, you’ll want to utilize the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 4,244
Topics: 39
Kudos: 398
Solutions: 251
Registered: ‎11-29-2016

Re: Call Center Employee Complaint: Tony