06-03-2019 12:09 PM
06-04-2019 01:32 PM
Welcome to our Best Buy forum community!
Although I wish you had discovered us under happier circumstances, I'm glad you took the time to reach out to us with these concerns. Having money pulled out from a different account than expected is never ideal, so I can understand why this situation would rub you the wrong way.
This is far from the experience we intended when you signed up for a My Best Buy Credit Card, so it saddens me that this happened. Usually it would be best to work with our Best Buy Credit Card support through Citibank at (888) 574-1301.
I know you mentioned that you've tried to work with one of our reps, but feel that you have run into a wall in terms of getting support. Is that the number you've been working with?