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New Member
Posts: 1
Registered: ‎11-01-2019

COMPLAINT

I'm a member of a very large printer group on Facebook (10K).  Many of the members were posting of a Best Buy deal where you could purchase the Epson WF-7720 (Price matched at Office Deposts price) and get the Best Buy giftcard of $120.  

 

We were told "no"...you can't get a price match and a gift card.  No where on the gift card link does it state this....not to mention hundreds were able to do it.  Our Best Buy told us that the best buys that were doing in were in the wrong.  Status Quo should be if one does it all do it!

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Best Buy Employee
Posts: 1,981
Registered: ‎01-09-2015

Re: COMPLAINT

Allowing a price match plus our promotional offer is considered “double dipping”. We can price match per the policy, but that would negate our promotion in doing so. You’ll often find a manufacturer that plans different promotions at varying retailers, such as different free items or gift card vs. sales price.

If the stores poised with this price match were to strictly adhere to our price match guarantee, it would be an either/or situation every time. It does not sound like every store followed this allowing some to double dip, your local store was correct when they said these matches were not done properly.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 5,184
Topics: 158
Kudos: 399
Solutions: 234
Registered: ‎08-21-2017

Re: COMPLAINT

Hello, Lang1234,

 

Thank you for taking the time to stop by our community forums and writing to us about this pruchawse. I would be glad to give you some more information about our Price Match Guarantee. As jdogg836 mentioned, price matches are not compatible with "free gift with purchase" offers. This includes gift card offers like you mentioned. We would only be able to accommodate a price match or you could purchase this printer at our price and receive this gift card. Please let us know if you have any more questions about this policy!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Member
Posts: 23
Registered: ‎10-26-2019

Re: COMPLAINT

I guess gift card is different from a manufacture rebate. Always in past able to get price match and rebate too.
Office Depot must be doing a ‘instant rebate’ and bestbuy offering the gift card rebate. Can see in that case they wouldn’t combine the two