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Posts: 3
Registered: ‎11-21-2018

*COMPLAINT* Citibank/BB Credit Card payments

I have have an issue with your partner, Citibank and my BestBuy Rewards Credit Card account.


I've had this account for over 3 years, maybe more. I use my card outside purchaes then pay off most of the time with one big payment.


I made a full payment on the account which was fully withdrawn out of my bank account and completed  bringing the balance to $0.00. Yet, even after a week, the balance shows as $0.00 but available credit not reflecting the amount it should be.


This is happenening now 3rd time which is really puts me NOT TO USE bestbuy credit card since it has  the issues posting payments to available balance. I have snapshot of $0 balance with full payment but looking at balance not reflected which is really disapointing. I had to  keep calling them to fix the issue reflecting balance. Please work with City technical devop team to fix it. I don't have  an issue with my other cards such as Amazon (uses Chase) or Apple Card nor BoA.  This makes business to lose for BestBuy. Hope this will get fixed soon and I can utilize my card again.


Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: *COMPLAINT* Citibank/BB Credit Card payments

Hello, quqonlik!


Thank you for reaching back out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for.


Our My Best Buy Credit Card is a great way to earn rewards and get just what you need.  I hate to hear you have had difficulty receiving support with your card regarding payment. As Citibank is the issuer of your card, you'd need to contact them directly about this. Their support team can be reached at (888) 574-1301. I understand you may have tried this line already, so I recommend reaching out to them through chat on their Citi Mobile App as well.


Please let me know if you're having continuing issues with your card still.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or