03-24-2019 12:03 PM
03-24-2019 03:19 PM
Good afternoon, thefunmachine,
Thank you for registering with the Best Buy forums to let us know about this shopping experience. Buying open item's are a great way to save some money on the technology that has been certified by our Geek Squad Agents. If the label states there are no missing parts or accessories, then I could certainly understand why the TV was discounted further than the sale price when you were at the store originally, but I'm sorry to hear that part of the stand was missing. I'm thankful you stopped by to bring this to our attention at the Corporate Headquarters.
Knowing that I cannot erase the past, I'm so appreciative for the chance to hear your feedback! The discount applied to the open item TV you've purchased was great to see that they were able to offer such a steep discount, but I'd be unable to go beyond that myself. However, I'm wanting to discuss this with you in private so that I can take a closer look to make sure the store can be made aware of your feedback too. I cannot promise a different outcome will take place, but I'm wanting to document this on your behalf. For me to have this opportunity, I would need to have you send me a private message containing your full name, phone number, email address, the managers you've worked with if possible (realizing they were not wearing name badges), and the customer service PIN from you purchase receipt.
This should be all the information I need to make sure your feedback is heard, and a case opened up on your behalf!