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New Member
Posts: 1
Registered: ‎03-19-2019

Broken tv

I bought a tv for 500 bucks in west mifflin pa i pulled it out the box and the tv was cracked liked some one threw it off the truck or dropped it i was super careful bringing it home i treated it like a newborn baby the whole way drove really slow and called customer and said they cant do anything the screen is not pushed in it the crack is indside the tv and nobody will replace it im am livid and want this taking care of THIS IS NOT MY FAULT. Someone please give me advice
New Member
Posts: 2
Registered: ‎12-27-2018

Re: Broken tv

Consider yourself lucky that it was only $500... I lost $1400+ (If anyone frequents this board you will see it's more than a daily occurrence) and they deleted the original thread that was supposedly a... Buyer Beware to anyone thinking about buying a TV from these guys... Look elsewhere... Best Buy = Scum

You can be ELITE or ELITE Plus they will treat you like dirt when it comes to fixing something that wasn't the customers fault... Great Customer Service... I'm done with Best (WORST) Buy Forever.
Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Broken tv

Hello, SuperMad412, and welcome to our online community!

 

Thank you for reaching out to us here on the Forums. I can imagine pulling your TV out of its box to find a crack inside the screen is not what you were expecting. I understand you said you called our customer service line regarding a replacement. Were you also able to revisit the store you purchased this from and speak with a manager?

 

Best,

Allison|Social Media Specialist | Best Buy® Corporate
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