03-19-2019 10:40 PM
03-20-2019 07:35 PM
03-21-2019 11:48 AM
Hello, SuperMad412, and welcome to our online community!
Thank you for reaching out to us here on the Forums. I can imagine pulling your TV out of its box to find a crack inside the screen is not what you were expecting. I understand you said you called our customer service line regarding a replacement. Were you also able to revisit the store you purchased this from and speak with a manager?