This is to share a rediculous appliance purchase experience I had this week.
I haven’t ordered anything from Best Buy in a long time, and it now it will probably be a long time, if ever, I do so again. I am terribly disappointed and can hardly believe the following could have happened.
I plan to spread the word for people to absolutely never buy an open box appliance from Best Buy. I purchased a mini fridge as open box – excellent condition. Whoever grades the condition of the open box fridges was very negligent. All that had to be done is to open the freezer door and they have seen puncture holes and dents. An extremely lazy person graded this fridge as excellent, when it should NOT have been sold at all.
UPS delivered the fridge outside and not undercover at my son’s apartment building. AND IT WAS LEFT UPSIDE DOWN IN A BOX THAT DID NOT HAVE A TOP (or bottom if it was right side up). Talk about open box!!
There was no attempt to deliver it to my son’s apartment door. My son found the fridge outside of where mail is delivered. Again, it had no top at all and the fridge was upside down. He saw the bottom of the fridge and exposed wires, etc.
Most likely what happened is that this fridge was a return. The box was cut around the bottom so that the box could be slipped off over the top of the fridge. It is baffling that UPS delivered it at all. More lazy workers who don’t care about doing a good job.
BB appliance fulfillment people either shipped this fridge with the entire bottom of the box missing, or more likely they did a terrible job of covering/closing the box for shipment.
After my son brought the box to his apartment (which UPS should have done), he saw the damage and realized the actual condition of the fridge was open box – wrecked useless piece of garbage.
The UPS guy did not attempt to get a signature upon delivery – if so, he would have had to put it right back on his truck. UPS said it is up to Best Buy to instruct UPS to require a signature upon delivery. When I ordered this product there was no option given for me to request this. However, it seemed to me that for a delivery like this the default would be signature required. Regardless, anyone with an ounce of common sense would not have delivered the fridge like that.
I am very, very dissapointed. But at least I can also share my experience via comsumer complaint outlets, social media etc so that other people can avoid having a bad experience like this.
