I purchased a Samsung Frame TV in Dec 2020 that was an open box, listed in satisfactory condition. Upon returning home, I discovered that the packaging did not include the proprietary, essential parts needed to power the TV - the Samsung One Connect Box and Samsung One Invisible Connection Fiber Optic Cable. Per Best Buy's website, there is a distinct difference between an open box listed in Satisfactory vs Fair condition.
"Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Satisfactory product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as a commonly available cable or remote (identified on each individual product). Products in Satisfactory condition can be found in Best Buy stores or online for Store Pickup (selection varies), where the factors mentioned above are accounted for in the savings you'll see."
"Products in Fair condition operate as intended, but show more significant scratches, dents or chips — for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is typically not included and vital accessories are commonly missing, like a TV pedestal or a proprietary cable (identified on each individual product). Products in Fair condition can be found in Best Buy stores or online for Store Pickup (selection varies), where the factors mentioned above are accounted for in the savings you'll see. If you can accept visible flaws, you'll also realize substantial savings."
This is a very blatant case of false advertising and no one in customer service has provided me with any sort of resolution. I bought and paid for a TV in satisfactory condition, not fair condition, and want like the fiber optic cable and power box that should have been included with my purchase.
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