07-19-2019 07:03 PM
07-22-2019 01:59 PM
Thanks for taking the time to connect with our team. Welcome to the Best Buy Forums!
Having issues with your cell phone is certainly never ideal, so I would be seeking some support in your position as well. While I cannot promise any specific outcome, I’d be happy to see how we may be able to help.
To get started, can you please send me a private message with your full name, email, phone number, and Customer Service Pin/order number from your purchase. To ensure the info stays secure, please be sure to click the blue box in my signature below to send the message privately.