10-28-2022 07:22 AM
On 10/7 I contacted Best Buy via chat and asked for a price match on an Arcade1Up machine and the person agreed and said I first needed to buy the item and provide him with the order number and he would process a refund for the difference. I asked him why do you not just send me a link to purchase, and he said no, this is the best way for him to do it. I purchased it, sent him the order number and then he said thank you, I am transferring to someone who can process it. The next person via chat said this was above their approval level, but no concerns, it will be processed within the next 24 hours.
Overnight I received an email from Best Buy saying the price match had been rejected. I immediately emailed customer service and said if you cannot honor the price you agreed to, please cancel the order immediately as it does not give me the option online.
Sent another email saying the same thing to customer service and provided the chat screen shots. No response.
Best buy then shipped a day later, I emailed customer service again, NO RESPONSE.
Received the item and then I called customer service on 10/17. The agent was very understanding and appologetic for the situation and said he would get a refund processed to honor the price match and would be processed within 48 hours.
No refund processed, so I called customer service again on 10/24. The agent was similar to the last and was appologetic and said he would do the refund for me while I was on the phone. He was typing very loudly and talking about how I should see it along with an email from BB confirming it within 24 hours.
No refund processed..... I called them again on 10/26 and explained and asked to speak with a manager. That agent said their manager is busy but will call me back the same day.
No call from a manager.... I called again on 10/27 twice asking to be transferred to a manager. BOTH TIMES I was transferred back to the customer service automated loop!!
I am now past the return period and have been cheated out of getting the agreed price and lied to multiple times. Hopefully I can get someone who can actually help me on here......
10-28-2022 11:19 AM
Welcome to our forums! Getting the best price is always my goal as well, so I can understand your concern when you are promised a price match.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so. If you could use the blue “Private Message” button in my signature to send me:
This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.
10-31-2022 12:54 PM
Thank you for helping get this resolved quickly. Your help is much appreciated.
It should not get to where you have to get involved to resolve. I wish that BB could better train and instruct the team that is handling it on the phone as it is hard to determine whether it is a lack of training, language barrier, or they just don't want to deal with the issue and know that it does not land back on them.
11-01-2022 08:58 AM
Hello again, randyherth,
I am glad I was able to help you. If you ever need assistance in the future, feel free to reach out to us here on social media again.