Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎04-01-2020

Bestbuy has bad customer service

I recently bought the new Skywalker saga box set off of bestbuy website. I just got it yesterday and guess what I open it and it was ripped on the first page. I contacted customer service to see what I can do and they tell me I can exchange it for a new on at a bestbuy store near by. So I go and the guy that help me at the store first of all was rude then he said we couldn't exchange it because we opened it and it has digital copies on it. But how am I supposed to know if the first page is ripped or not by opening it. I wasted almost 300 dollars for a product literally broken and can't even get it exchanged because of the dital copies. Waste of money never buying from bestbuy again. Especially with the customer support they have it's horrible.
Highlighted
Posts: 874
Topics: 36
Kudos: 77
Solutions: 84
Registered: ‎10-19-2017

Re: Bestbuy has bad customer service

Hello, @Matt26

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!