07-20-2022 12:54 PM
I have been sent the video interview for a position at BestBuy the link works and the code but for some reason when I go to do the test microhpone and reading the prephrased sentence to says "Open the crate but don't break the glass" it keeps saying speech not recognized and stops the process from going any further. The main issue being my headset microphone and dedicated microphone work perfectly fine with every single application on my windows PC, I have made sure it is selected and not any other device to cause any issues as I know about it because I do build computers and understand drivers, firmware and as well as applications of what is selected to be used. However, Bestbuy video interview is the only thing I have came across that will not recognize my speech at all yet on every single playback you can hear my voice coming through loud and clear. There is an issue within the sites audio recognition not "understanding" what I am saying preventing me to move further in the interview process not caused by me. I have submitted a ticket and tried calling the number and have got no definite answer in return because basic what are you using which as I said doesn't apply it all works, I'm just worried that I will lose a chance to progress furthering in any possible hiring that might happen because the site recognition doesn't want to work properly. Any help would greatly be appreciated - Thank You.
07-20-2022 01:10 PM
07-20-2022 01:33 PM
Hello, riholmb!
Welcome to the Best Buy Forums!
We appreciate you reaching out regarding an interview process you are having difficulties with. We strongly recommend you reach out to our Best Buy HR services for assistance regarding the video interview you are being sent. They'll be the best team to assist you and point you to the right direction of getting in contact with someone. Here is a link for more information Best Buy HR or you can call at 1-866-692-2947.
Thank you,
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07-20-2022 03:49 PM
07-20-2022 03:51 PM
07-20-2022 04:42 PM
You're very welcome! Thank you again for reaching out.
Kind regards,
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08-11-2022 05:11 PM
Hey there, I'm having the same issue as you. I'm not sure if you resolved it. Let me know if you were able to fix this issue because your issue is identical to mine. It won't detect my voice despite other programs detecting my voice just fine, I contacted Talview support and they didn't really give me any solutions.
08-11-2022 05:31 PM
Hello, JCee48,
Welcome to the Best Buy Forums!
I would agree with Alex's post above, and would recommend reaching out to our Best Buy HR services for assistance regarding the video interview you are being sent. Here is a link for more information Best Buy HR or you can call at 1-866-692-2947. They would be able to provide the best support in this.
Kindly,
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10-13-2022 09:48 PM
10-14-2022 08:36 AM
Hey there, reddanger.
Thank you for reaching out to us here on the Forums. I completely understand your concern here. Once the video interview has been completed, you would then wait for an email or a phone call regarding the next steps. Please allow them some time as there are many applications at this time.
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