Other Customer Service Support

[riholmb]

I have been sent the video interview for a position at BestBuy the link works and the code but for some reason when I go to do the test microhpone and reading the prephrased sentence to says "Open the crate but don't break the glass" it keeps saying speech not recognized and stops the process from going any further. The main issue being my headset microphone and dedicated microphone work perfectly fine with every single application on my windows PC, I have made sure it is selected and not any other device to cause any issues as I know about it because I do build computers and understand drivers, firmware and as well as applications of what is selected to be used. However, Bestbuy video interview is the only thing I have came across that will not recognize my speech at all yet on every single playback you can hear my voice coming through loud and clear. There is an issue within the sites audio recognition not "understanding" what I am saying preventing me to move further in the interview process not caused by me. I have submitted a ticket and tried calling the number and have got no definite answer in return because basic what are you using which as I said doesn't apply it all works, I'm just worried that I will lose a chance to progress furthering in any possible hiring that might happen because the site recognition doesn't want to work properly. Any help would greatly be appreciated - Thank You.

[nckhammond]

On windows 10 or 11 make sure whatever web browser or app it's linking to has permission to use the mic?

[Alex-BBY Social Media Specialist]

Hello, riholmb!

Welcome to the Best Buy Forums!

We appreciate you reaching out regarding an interview process you are having difficulties with. We strongly recommend you reach out to our Best Buy HR services for assistance regarding the video interview you are being sent.  They'll be the best team to assist you and point you to the right direction of getting in contact with someone. Here is a link for more information Best Buy HR or you can call at 1-866-692-2947.

Thank you,

[riholmb]

Hello nckhammond,
All my permissions are turned on and allowed for microphone, video through all apps and browsers. It see's the video and microphone and accepts it. The issue is with itself when I get to the 2nd test phrase it won't recognize my actual voice. I am speaking clearly, smooth and correctly it's not the hardware or software. I have tried on 4 other PCs as well and it keeps having the same issue and the more I research other people have the same issue as well but no resolution given. The practice assessment setup works just fine but when it gets to the main interview and it shows it getting audio, recording even has my playback voice loud and clear but still won't let me move forward just errors and says speech not recognized. It is the site itself having the issue.
- Thank you for the reply, I appreciate it!

[riholmb]

Hello Alex-BBY,
I will contact Best Buy HR to see how to resolve the issue. Thank you for the response, I appreciate it!

[Alex-BBY Social Media Specialist]

You're very welcome! Thank you again for reaching out.

Kind regards,