07-23-2019 07:15 PM
I purchased an Apple I-Mac 5K retina display 27" on May 1, 2019. Last night I needed to call Apple tech support and they told me this computer was made in 2017! I asked if it was available in Canada on May 1, 2019 and they said it had been superceded and was not for sale on their website. I called the store and asked if I could return the computer (in perfect condition with all packaging and peripherals) and pay the difference for the new version of the same computer with the Intel I-5 chip and 6-core processor, because I was mislead at their store level. The Assistant Store Leader told me they don't have store managers any more and that I should have brought it back within the 15 day return period. She said that even if I had brought it back after one month they would have gladly taken it back, but 3 months was too long for a return without a restocking penalty. When I asked her how escalate my complaint, she gave me the 1-866-BESTBUY phone number and said that it would only come back to her anyway and she had the final say. I listened to the telephone selection 7 times and there was no option to make a complaint! I didn't appreciate being mislead, yet again by a member of the "Team Leaders" at BestBuy. I explained at the outset, that I'm a novice with computers and didn't know how to find the manufacture date until Apple told me to click on "About This Mac". Anyone else out there with a similar issue?
07-24-2019 12:16 AM
07-26-2019 01:31 PM
We appreciate you reaching out to us here on the Support Forums!
I would be curious about this as well, and I believe that @jdogg836 did a great job of explaining how the Apple model numbers work for their products. Please let us know what further questions you may have about that. With that being said, we would also suggest that you reach our to our Canadian Partners about any concerns that you may have with your purchase and any customer service you've received afterward. You can contact them via phone at (866) BEST-BUY ((866) 237-8289), on Facebook, and/or on Twitter.
I hope this helps out!