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New Member
Posts: 2
Registered: ‎11-11-2022

BestBuy selling items they don't have; delivery rescheduled

I placed my order on Tuesday and was supposed to get the item (new laptop) on Friday 3 days later.

The fedex order tracking system didn't show any issues for the first two days.

The order status has recently been updated and the deliverty date has been pushed 1-2 weeks.

The item is still listed on the website as available, you can add it to your cart, but during checkout the message says "not available".

Is it normal for BestBuy to sell items they don't have?

I'm warried that I won't receive the item at all.

The order status says that If I don't receive the item by November 25 they will issue a refund.

I was very excited about getting the new laptop and now this excitement turned into a huge disappointment.

Is there anything I can do to receive the item sooner and prevent the order from being canceled?

 

Thank you,

-Greg

Posts: 63
Topics: 1
Kudos: 6
Solutions: 3
Registered: ‎11-08-2021

Re: BestBuy selling items they don't have; delivery rescheduled

Hello, GregGulko.

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.

 

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

 

Regards,

Jason|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-11-2022

Re: BestBuy selling items they don't have; delivery rescheduled

This is no longer an issue.
The order was updated once again and the item delivered today.
It means the delivery was delayed only one day.
Thank you for your quick response.
-Greg
Posts: 63
Topics: 1
Kudos: 6
Solutions: 3
Registered: ‎11-08-2021

Re: BestBuy selling items they don't have; delivery rescheduled

Awesome!

 

If you need anything in the future, do not hesitate to reach back out.

 

All the best,

^Jason

Jason|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!