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New Member
Posts: 2
Registered: ‎01-08-2020

BestBuy Pricing Error Not the Customers Fault

I would like to escalate a complaint to managment given no resolution was forth coming through customer service.  On January 6, 2020 I placed two order on memory cards listed online.   The orders were for instore pickups and my bank account was charged $27.35 and $22.69 on January 8, 2020.   On review of tracking I noted cancellation on my orders January 7, 2020, there were no email communications from BestBuy on any cancellations.  On contacting Customer Service I was informed that the pricing was incorrect and all orders were cancelled.

 

I understand BestBuy has embedded fine print, what I don't understand is the poor communication and not honoring and rectfying errors made by Best Buy.  I was looking forward to these gift items and anticipated pickup this week as highlighted in my purchase order.  Please review my history, purchases, and the fact that I'm a committed customer.   Monies have been withdrawn from my account and I've been informed that my account will be credited in a few days. 

 

This manner of conducting business with loyal customers is not acceptable.  Please honor you commitment to loyal customers and process my orders. 

 

Respectfully,

Long term customer

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Geek Squad Agent
Posts: 3,592
Registered: ‎03-20-2012

Re: BestBuy Pricing Error Not the Customers Fault

Welcome to the Best Buy forums!  We appreciate the time you've spent reaching out to us to see if there is a different outcome that can transpire than what has already been offered.  The moderators on this site do work out of the Corporate Headquarters and they would like nothing more than to take a closer look into this for you.  Knowing I cannot promise a different outcome, I do hope you're able to get the response you were looking for. 

That said, the mods have created a pretty awesome document that lays out the process better than I can write it, but here is the intro to this article:

When placing an order on BestBuy.com, it’s important to understand the process that takes place once your order has been submitted. The first step to this stage is verification.

 

All orders placed on BestBuy.com are subject to our automatic verification system, which can take up to 24 hours to complete. During this stage we will attempt to verify all information submitted on your order such as (but not limited to) your shipping, billing, and payment information. Anytime during this stage of your order, you may receive an email informing you that we were unable to verify your information and depending upon the issue, it may or may not contain a simple fix. If our system determines that the concern cannot be fixed, your order may be cancelled.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Highlighted
New Member
Posts: 2
Registered: ‎01-08-2020

Re: BestBuy Pricing Error Not the Customers Fault

[ Edited ]

No resolution, no apology, and no credit reflected on my account as of this writing January 10, 2020 at 3:30pm.

 

Rodolfo {removed per forum guidelines}

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Geek Squad Agent
Posts: 3,592
Registered: ‎03-20-2012

Re: BestBuy Pricing Error Not the Customers Fault

Just a heads up about how the forums work.  When a moderator gets the opportunity to stop by and lend a helping hand, work with them to see if they can share with you an official response. 

Best!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
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Posts: 5,091
Topics: 152
Kudos: 392
Solutions: 230
Registered: ‎08-21-2017

Re: BestBuy Pricing Error Not the Customers Fault

Good evening, Rodolfo,

 

Welcome to our community forum. I know getting a great deal is an awesome feeling so I can understand your disappointment to see that this order was cancelled. I would be happy to look into to this to see what options we may have to assist you moving forward. As autotech796 alluded to, there are several reasons why an order may be cancelled. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. You can find some additional details in our Terms & Conditions

 

In most cases refunds are processed back to the original form of payment in three to five business days. In rare cases, this can take up to one billing cycle. I would recommend contacting your banking institution for more information on this timeline. I'd like to take a closer look at your order. Can you please send me a private message with a few more details? I will need to verify your:

 

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to further researching this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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