02-13-2019 11:31 PM
02-14-2019 01:07 PM
Welcome back to the forum, and thank you for being a Best Buy Credit Cardholder. Discovering any sort of fraudulent activity on a card of yours would certainly be cause for concern to most people. I'm sorry to hear that you've encountered several roadblocks while trying to get help with your situation.
For this concern, I would encourage you to contact Citibank, N.A., who is the issuer of your card. They may be reached at (888) 574-1301 and would be in the best position to examine your account.
We appreciate your feedback, and I hope this helps. Thank you for writing to us.
02-14-2019 01:28 PM
02-14-2019 01:31 PM
02-14-2019 02:26 PM
To be honest, I'm sure whether regional Citibank branches would be able to address your Best Buy Credit Card account in the level of detail their phone agents could, but you're more than welcome to pay them a visit if that's the route you'd prefer to take. Keep me posted after your visit, and let me know if you need any further assistance.
I remain grateful you wrote to us with your concerns.
02-16-2019 11:11 AM
02-16-2019 11:57 AM
Thanks for reaching back out to me to let me know that you're still having some issues getting ahold of Citibank to discuss your concerns. I'd like to gather some information about your case to see if there's anything I can do to help here, so I'll be sending you a private message in a few minutes. To check your forum inbox, you'll want to log in with your username and password, and then click on the orange envelope at the top of the page.