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New Member
Posts: 6
Registered: ‎06-15-2018

Best buy citibank bank partner credit card issues.

Went in to buy set of washer and dryer with Best buy credit card. I bought a washer but cc was flagged for fraudulent charges mind you I'm in the store already for 2 hours and couldn't purchase dryer. We called citi bank number gets routed to phillipines fraud dept because citi bank outsources and they tell me i can only verify with (get this) another citi bank cc or a call from old phone line from 5 yrs ago lol.i had to exit store feeling like a thief for using my own card thanks for the experience. I have plenty of cc and never have i ever had to call multiple times and play tag with fraud services in order to purchase an item. Long story short I bought a washer with no dryer and can't access my acct. Thank you best buy for partnering with citi bank I'm sure they help with retaining consumers. I will be calling again. And I will call citi bank also this is so dumb!!!
Posts: 2,152
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Kudos: 366
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Registered: ‎08-08-2017

Re: Best buy citibank bank partner credit card issues.

Hi Sonicspeed777,

 

Welcome back to the forum, and thank you for being a Best Buy Credit Cardholder.  Discovering any sort of fraudulent activity on a card of yours would certainly be cause for concern to most people.  I'm sorry to hear that you've encountered several roadblocks while trying to get help with your situation.

 

For this concern, I would encourage you to contact Citibank, N.A., who is the issuer of your card.  They may be reached at (888) 574-1301 and would be in the best position to examine your account.

 

We appreciate your feedback, and I hope this helps.  Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎06-15-2018

Re: Best buy citibank bank partner credit card issues.

I have contacted them further with no explanation and no conclusion to the original issue. I will be going to a citi bank branch physically to address their policy which makes no sense. But best buy is still partially liable for this issue I see plenty of customers having same issue with Best buy accepting citi banks corporate policy of messing with the facts. I would like to see best buy address this issue with their (partner) citi bank in resolving these matters.
New Member
Posts: 6
Registered: ‎06-15-2018

Re: Best buy citibank bank partner credit card issues.

Don't call them best buy cc if their really citi bank cards misleading and possibly illegal to make customer believe they are financing with Best buy. I can make a payment for my card at the store but can't verify who I am at the store lol makes perfect logical sense.
Posts: 2,152
Topics: 41
Kudos: 366
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Best buy citibank bank partner credit card issues.

Hey Sonicspeed777,

 

To be honest, I'm sure whether regional Citibank branches would be able to address your Best Buy Credit Card account in the level of detail their phone agents could, but you're more than welcome to pay them a visit if that's the route you'd prefer to take.  Keep me posted after your visit, and let me know if you need any further assistance.

 

I remain grateful you wrote to us with your concerns.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎06-15-2018

Re: Best buy citibank bank partner credit card issues.

No the branch just redirects you to best buy citibank phone number this has been ridiculous and embarrassing. I called to cancel the fraud purchases lol I'm not paying anything to best buy or citi bank. But it's funny the bank can verify me but best buy citi can't even with a best buy employee confirming my identity and actual bank this is sad. Guess the phillipines fraud dept runs everything lol. The drop off for the washer is suppose to arrive today guess it's going to sit in rain because it's not coming in my house.
New Member
Posts: 6
Registered: ‎06-15-2018

Re: Best buy citibank bank partner credit card issues.

Already longer than a week no answer of why this all happened.
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Posts: 2,152
Topics: 41
Kudos: 366
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Best buy citibank bank partner credit card issues.

Hi Sonicspeed777,

 

Thanks for reaching back out to me to let me know that you're still having some issues getting ahold of Citibank to discuss your concerns.  I'd like to gather some information about your case to see if there's anything I can do to help here, so I'll be sending you a private message in a few minutes.  To check your forum inbox, you'll want to log in with your username and password, and then click on the orange envelope at the top of the page.

 

Thanks,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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