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Posts: 1
Registered: ‎11-14-2022
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Best buy Live Chat unable to find price match.

I made a price match inquiry with best buy Live Chat on Nov. 1 for a purchase made on Oct. 17 but recieved on Oct. 22. The agent said the price match would work and to wait a few days. As of Nov. 14 I haven't seen an email (not in spam) or the refund. I tried chatting again today but they said they can't find anything and that since I am now past the return period it is not like I can try again.

Unfortunately I don't have the chat log since it was never emailed to me. I'm not sure what else to do at this point, besides hopefully getting help here. It was a decent amount too.
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Registered: ‎12-07-2021

Re: Best buy Live Chat unable to find price match.

Hello, aviotn,

 

Thank you for reaching out to us here on the Best Buy Forums! I understand wanting the best price possible on your purchase, and would be happy to take a closer look at this with you. To get started, I would need you to send me a private message with your full name, phone number, and email. If you could also include the order number and the listing you are wanting to price match, that should help me in processing this price match. I look forward to assisting you.

 

Best,

Brandon|Social Media Specialist | Best Buy® Corporate
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