Other Customer Service Support

[Azreil24]

Hello,

I've been trying for days to get in touch with BB Chat, as I have an item for Price Match. A few months ago, never had issues, but now the Chat is never active and the link I had from the Squad Chat is not working anymore for some time now.

Can someone please help?

Thanks!

[Wesley-BBY Social Media Specialist]

Hello, Azreil24.

Thank you for reaching out to us regarding the Best Buy Chat. Although the option to chat with our sales and primary support teams are only available when an agent is available, you are always welcome to reach us through the various social media platforms (Twitter, Facebook, and Instagram), our Community Forums, or by calling our My Best Buy Customer Care (888) BEST-BUY or (888) 237-8289.

What product were you inquiring about for a price match?

Regards,

[Azreil24]

Products were John Wick 3 4K Steelbook (2 copies) and Detective Pikachu Steelbook, but by now they are back on full price for John Wick and Pikachu is Sold Out, so no Price Match for me, lost $20 worth of Price Match

[Wesley-BBY Social Media Specialist · Accepted solution]

Hello, Azreil24.

Had you already purchased them? Why not provide me with your full name. phone number, and an email in a private message, so I can research if there are any possible options we may take advantage of. Just click on the ‘Private Message’ button to the far right of my signature.

I look forward to further assisting you.

Sincerely,

[Azreil24]

PM sent.