Other Customer Service Support

[lg2021]

Wanted to use the following promo: https://www.bestbuy.com/site/recycling/storage-recycling-offer/pcmcat1628281022996.c?id=pcmcat162828...

By turning in an old laptop HDD. Since it says it's select stores I called the store at Southpark Meadows in Austin and spoke with someone. I asked if the store was eliable and they said it was. However I went to the store today and was declined, even after speaking with the manager. I have the call log recorded.

What other options do we have to determine if a store will honor an advertised promo without having to make a trip to the store?

[lg2021]

eligable* not eliable

[hockeycanuckjc Community Veteran]

From this disclosure:

In store only. Customer upon recycling an eligible storage device will receive a 15% off coupon good towards an eligible WD or SanDisk storage device. Markdowns taken from current prices. Limit of 1 coupon per household, and coupon can only be used once. Recycled drive will not be returned under any circumstances. Not available in all locations and some stores may have additional limitations.

So its very likely this store does not participate in this promo.

[lg2021]

Yes i figured that when I travelled to the store but I called ahead of time to check if the store did offer that promo and they said they did. My issue is that If I cannot call the store to get reliable information/confirmation on a promo what else can I do or check without having to make a trip to the store? I gave up my lunch break to go to the store only to find out they didn't offer the promo despite calling ahead and confirming with an employee that the store location did offer the promo.

[nckhammond]

When you call, you don't get the actual store, you get a call center.

[Allison-BBY Social Media Specialist]

Hello, lg2021, and welcome to our online community!

Thank you for posting on our forum for support. I know I love taking advantage of promotions, so I can imagine you were excited to save money by recycling an old laptop. I hate to hear about the miscommunication you may have received about the promotion being offered at your local store. I'd like the chance to follow up on this and provide any support you may need now.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,