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New Member
Posts: 7
Registered: ‎01-06-2013

Best Buy store not able to do Storage Recycle and Save promotion

Hi,

 

I was at a Best Buy store and hoping to recycle an old hard drive to apply the coupon in the offer toward a new hard drive.

 

The offer URL is below:

https://www.bestbuy.com/site/recycling/storage-recycling-offer/pcmcat1628281022996.c?id=pcmcat162828...

 

However, the two customer service reps in the store did not know how to apply this offer to print out the 15% coupon for me.  They said that the store was participating in the offer.  They did not look like they were trained on how to do this.

 

I wasted quite a bit of time driving to the store and waiting for the 2 reps to try to figure it out to no avail.  Can you help?

 

Thanks.

Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Best Buy store not able to do Storage Recycle and Save promotion

Welcome back, bizzazz,

 

Thank you for stopping by our community forums again and taking the time to write to us about this promotion. This is a great way to safely recycle an older hard drive, especially if you currently need a new one. I'd be glad to help you look into this to see how I may be able to help.

 

Did you have the opportunity to speak to a store manager during your visit? They would generally be best suited to assist you in looking into this in-store as well as review possible training opportunities to these employees. If you'd like, I can follow up with the management team at the store you visited. Which store was this? Do you remember the names of the employees you spoke to? What date and time was your visit?

 

I'd also like to document this here at our Corporate Campus and will need a bit more information to do so. Can you please send me a private message that includes your:
 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-23-2021

Re: Best Buy store not able to do Storage Recycle and Save promotion

I also had this issue. Do any best buy stores participate in this? It is very frustrating to take the time to go into a store only to be sent away saying they are not participating. If all stores do not participate is there a list of stores that do?
Posts: 11,525
Topics: 371
Kudos: 252
Blog Posts: 46
Solutions: 364
Registered: ‎09-29-2008

Re: Best Buy store not able to do Storage Recycle and Save promotion

Hey, Hawthorne,

 

We appreciate you reaching out to us here on our forum, and if I was going to try and take advantage of this promotion, I would be just as concerned if all my local stores were telling me they did  not participate in the promotion. The only information we have on this promotion is what has already been linked here on our website. The best I can suggest is to connect with the store to see if they are participating in this offer.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-23-2021

Re: Best Buy store not able to do Storage Recycle and Save promotion

Wow great response thanks so much that was really helpful... I will say thank you to Best Buy for helping me save money since I won't be making the purchase I planned on.