Other Customer Service Support

[DennisStith]

I used this gift card to split payment between this visa card:

{removed per forum guidelines}

and my other credit card and had to return the item, and Best Buy won't refund me the gift card balance back to my original form of payment.

I DONT WANT TO BUY ANYTHING AT YOUR STORE you thick headed people.  REFUND MY BALANCE.

[Sam-BBY Retired: Social Media Specialist]

Hi there, Dennis,

Thanks for posting on our forum.  When you said that Best Buy will not refund you, can you elaborate on that?  Did you process a return and haven't seen the balance appear back on your gift card, or did a store manager decline a particular request of yours?  If you want me to take a closer look at this, you're welcome to send me a private message with the information below.  I would just ask that this conversation remains on a professional level.

Full name

Email address

Phone number

Customer Service Pin from receipt (if purchased in-store)

Order number (if purchased online)

Regards,

[DennisStith]

I'm contacting multiple credit agencies about this and still going to report you to the BBB.

[Sam-BBY Retired: Social Media Specialist]

Dennis,

You're well within your rights to do so, but if you want me to help with this, I'll need you to reply to my private message with all of the information I've requested.  Until then, my hands are tied.

[DennisStith]

I'm 100% sure that you won't help me anyways because the 25 support agents I talked to already won't.

And I told you guys on the phone before I ordered my last hard drive that this would not work out when I returned my item to the Pinole Fitzgerald CA store.

YOU people would not listen.

Now you want me to go back to that store and talk to the manager.  WHAT THE HECK DO YOU THINK THAT IS GOING TO ACCOMPLISH.  nothing.

[DennisStith]

Now I have to file a complaint with Visa explaining that the credit card was stolen.

[DennisStith]

LOL I reached a limit on how many private messages I can send for now?! Your web site blows!

[DennisStith]

Anyways I got a cardholder dispute form I'm going to fill out and submit.

You guys are idiots for making me go through all this hassle.

[Sam-BBY Retired: Social Media Specialist]

Dennis,

I’ve received your private message and will be responding to it in a few minutes.  Continuing to post around on other customers’ posts about this issue or sending unrelated private messages will not speed up the process and is in violation of our Forum Guidelines.  If you’re having trouble sending a new private message, you can try to clear your browser’s cookies and cache, and then log back into the forum.

At this time, I am blocking new replies to this thread and will continue to work with you on this matter via private message.

Thank you,