Other Customer Service Support

[JCN9801]

I would INSERT an image if I could figure out how to do that....  Above button doesn't seem to allow CLIPBOARD PASTE nor BROWSING to a photo on my laptop.... SIGH... I guess I dont get it...

Tell me what you want to see and how to get it to you.

Pressing CONTINUE TO SITE doesn't seem to work either.

Is anybody minding THE STORE?

I have spent WAY TOO MUCH TIME ON THIS ALREADY!

Defeated even when I try to shop Bricks and Mortar...

I am going to AMAZON!

6K retail stored closed already in US in 2019, more than all of 2018....

Is it any wonder?

Using Firefox Quantum 66.0.3 (x64)

Norton 22.17.0.183

I am tired and don't feel like bothering with Chrome which is what I sure you'll tell me...

---JCN

[SPOPATT]

Okay so Norton is giving a false positive on Bestbuy.com. Happens a lot. I know Kaspersky also gives some issues with some websites. That isn't necessarily something Best Buy is able to address. I also fail to understand what Amazon has to do with any of this.

[Carolina-BBY Retired: Social Media Specialist]

Hello, JCN9801,

It sounds like you're having some trouble shopping online with us due to a false positive being presented by your computer protection software. I am sorry you're having this experience.

Although I wish there was more we could do, I'm afraid this is something that would need to be addressed by Symantec.

You may wish to visit this link to learn more about steps you can take.

I hope this helps. Thank you for posting with us.