Other Customer Service Support

[roxybadr]

Hello

We have been waiting a month to get our money back on order # {removed per forum guidelinesI}. We called the help desk several times they said we have to wait a billing cycle. We canceled the order on May 11th today is the 7th of June. We got one of the refunds for 1000.00 still waiting for the 789.00 which is a international visa card. I spoke to my bank they still havent received the refund for 789.00. I need this to be resolved!!!

thanks

Ash

[AndrewB-BBY Social Media Specialist]

Hi there, Ash,

Thank you for taking the time to visit our community forums and writing to us about this purchase. I know whenever I am due a refund I want to receive it as quickly as possible. It sounds like you are approaching the end of a billing cycle and I would be happy to help you make sure this was processed correctly. I'll need a few more details so I can continue to research this for you. Can you please send me a private message with your:

Full name

Email address

Phone number

To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.