05-25-2019 09:44 PM
05-26-2019 12:58 PM
Hi there, nikejm17!
Welcome to the Best Buy Support Forums!
Having troubles making a purchase is never fun, so I can understand you wanting to get assistance with your concerns about this limited time sale. Our team actually monitors both the Best Buy Support Forums as well as Facebook and Twitter, so I actually work closely with Jenni here at the Best Buy Corporate Campus. I have reviewed your previous conversation with us on Twitter, and understand there was some confusion regarding our offer and your purchase. As you had decided to purchase a different product (Open-Box) than the one originally discussed, we were unable to honor the offer that we had originally offered to you, but were still willing to try and help you however possible. I understand that this experience disappointed you and led you to return the smartwatch, which is definitely not the outcome that we had hoped for in this experience. We do appreciate you sharing your feedback with us on here as we are always looking for ways to improve from our customers.
Should you have any other questions or concerns that we could assist you with, please feel free to reach back out to us on here, as we're always happy to help!
05-26-2019 08:09 PM