Other Customer Service Support

[anindo]

I got an email stating someone purchased a fridge using my Best Buy Account. A Best Buy Visa card has been used to make the payment. I do not have any Best Buy CC. I am trying to reach customer service - but no one is available at this hour. How serious is this? How could someone get a CC using my Best Buy rewards account?

[Meg-BBY Social Media Specialist]

Hey, anindo,

Thanks for reaching out to us on the Forums. I can certainly understand your concern in getting an email for an order you did not place. For now, we would recommend to change your password on BestBuy.com. Additionally, here are some tips for unauthorized orders and how to best move forward.

I would be happy to take a closer look into your account and see what I am able to do to help. Please send us a private message with your full name, email, and phone number. 

Looking forward to hearing from you,

[anindo]

I can change my online credentials - but, this order was placed in store - probably from Arlington Heights, IL. After calling Best Buy, the order was cancelled - but, I would like to know how this order could be placed using my credentials.

[Allison-BBY Social Media Specialist]

anindo,

I understand your concerns in this situation, and please know I've located your message to Meg. She's currently away, so I'll be replying in her absence. Please look to your inbox for my message soon!

Happy to help,