07-23-2018 05:33 PM
We have been a customer of Best Buy for many years. We have always had great customer support; however, I have an issue with Best Buy Visa and cannot get anyone in upper management to assist. I have my bill on my bank's auto pay, but for some reason, the last payment was three days late (not under my control-I had set the payment date for the day before the actual due date) and I am being charged $37 fee for a $41 charge, which is not acceptable. I called customer support three times and spoke with two managers, who talked over me and offered no assistance. I was assured that someone from corporate would call on Saturday-it's now Monday evening...no phone call! I am so frustrated-terrible customer support. Not sure what else to do-any advice? I offered to pay two months in advance in order to remove the $37 charge but the offer was rejected. The account is current-if I can find a credit card to transfer the account to, that's what I'll do and NEVER USE BEST BUY AGAIN!!!!!!!!
07-23-2018 06:10 PM
07-31-2018 11:38 AM - edited 07-31-2018 11:42 AM
Welcome to the Best Buy forums jandougc-
Getting a late fee is not something that anyone looks forward to, and I could certainly understand why you’d register with the Best Buy forums to ask for assistance after knowing your payment was set a day before it was due! I too would be frustrated under these circumstances, and I appreciate the time to point you in the right direction!
Ciitbank N.A., is the card holding company, which would not allow us to have any say in their late fees or charges that may occur for past due payments. I’d recommend calling to speak with Citibank at 1-888-574-1301, to discuss any discrepancies you’ve noticed.
With apologies, I’d be unable to promise a different outcome would come from this, but know you’re always welcome to write back with any feedback you may have. The moderators on this site do work out of the Corporate Headquarters, and we’re always here to help if you need us!
07-31-2018 11:52 AM
Not true-this is exactly my complaint-getting the runaround!!!!
I did call Citibank and they don't have access to my best buy acct and referred me to customer service. I finally got the issue resolved by making numerous calls to the executive response team. I will NEVER do business with Best Buy again-AWFUL CUSTOMER SERVICE
07-31-2018 12:21 PM
Hello again jandougc-
I was unable to locate any phone calls that were made to our customer service, or any other support team. I'm grateful to know that you were able to get this resolved by working with an executive response team, and it's truly disheartening to hear you're no longer wishing to shop with Best Buy. I'll remain optimistic there will be a day where we can get you back through our doors so that you're provided with the customer service you deserve. Until this time comes, never hesitate to write back to us on the Best Buy forums!