Other Customer Service Support

[TamaraMcElhannon]

HELP!!!!!!!!!

I have spent DAYS and HOURS trying to get through to at least USE or CANCEL my membership. Whether I call, try to chat on the 24-hour customer service website, or go into a store personally, no one is willing or able to help me.

PLEEEEEEEASE cancel my useless membership. 

It is 9 p.m. and I tried once again to "chat" with your 24-hour customer service. NOT working!!!!!!!!!!!

This is false advertising and I am about to storm social media with my frustration of your fraudulent claims.

PLEEEEEEEASE CANCEL my USELESS membership.

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[Austin-BBY Social Media Specialist]

Hi there, TamaraMcElhannon,

Thanks for taking the time to connect with us on our forums! We are sorry to hear that you may have had some difficulties connecting with us about cancelling your membership.

We would be glad to take a closer look at this and assist however we're able. I did remove your personal information as our forums are a public place and we wouldn't want anyone to get their hands on your information. Would you be able to resend that information to us via Private Message? You can do so by clicking the blue button in my signature. We look forward to hearing from you!