Other Customer Service Support

[valdezpolice]

Is there a contact number that law enforcement can send information requests to?  I've tried several times to find someone in customer service who deals with fraud and credit card theft issues with no luck.

V/R,

Officer Gondek

Valdez Police

[Kayla-BBY Social Media Specialist]

Hello, Officer Gondek,

Welcome to the Best Buy forum and thanks for taking the time to reach out with your question! I’ll be happy to do what I can to get you to the right place. To get started and ensure we’re on the same page, are you looking for information on a specific customer for an investigation? If so, official requests from law enforcement of that nature must be made in writing on agency letterhead to Best Buy’s corporate office. I’ll be sending you a private message shortly with some additional details.

Thank you,

[CrenneWPPNJ]

Good Afternoon,

Is there a law enforcement contact within Best Buy that can help me with an investigation?

Thanks for any help,

Detective Sergeant Carlo {removed per forum guidelines} #137

Woodland Park, NJ Police Department

[Meg-BBY Social Media Specialist]

Hello, Detective Sergeant Carlo!

Thanks for reaching out to us! I will be sending you a private message with some additional information on how to get in contact with our Law Enforcement Liaison team shortly.

Best,

[DetBCook]

I'm looking for a point of contact for your Law Enforcment Portal or Fraud Investigations. Currently working investigations that involve fraudulent purchases of Best Buy Gift Cards to include fraudulent acquired cards.

Thanks,

Det. B. {removed per forum guidelines}

Pinellas Park Police Department

[Allison-BBY Social Media Specialist]

Hello, Det. B., and welcome to our online community!

Thank you for posting for support. I'd be happy to assist as best as I can with your fraud investigations. I'll be responding shortly to the private message you also sent Kayla, as she's currently away. Please look to your inbox for my response!

Regards,