Other Customer Service Support

[Aaron14]

So I had traded in my old macbook air for a macbook pro in November of last year, but had not received the trade-in value credit deducted towards my balance yet. I have the receipt with all the information on it. Can somebody help me with this please? Thank you.

[Duncan-BBY Social Media Specialist]

Hi there, Aaron14, 

Thanks for reaching out to us here! I'd love to take a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, phone number, and the store you had worked with? 

Thank you!

[Duncan-BBY Social Media Specialist]

Hi there, Aaron, 

Thank you for sending over your information there. For my better understanding, was this tied to an online order? 

Thank you!
Duncan

Social Media Specialist

Best Buy Corporate 

[Aaron14]

Yes, that is correct.