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Registered: ‎02-15-2020
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Best Buy Gift Card accidentily scratched off pin number

Hi There. 


I received a best buy gift card in the middle of December 2019. On the 27th December 2019 I decided to buy a laptop with the gift card. Unfortunately I tried to get the pin code code sticker off with a knife because it was quite hard to get off with my nails. The effect of this, "No surprise to everybody" was I also scratched the pin number off too. I called the number at the back of the gift card to find out what I could do to rectify this problem, and after three different people I managed to establish that my best option was to go back to my best buy local store and that they would transfer the balance over to a new card, which is what I duly did. I was told that from my Best Buy local store that they could not transfer the balance until the gift card department gave them permission to do so and that  the authorization would be through by the end of the week being 3rd January 2020. I went back to the store to get the new card as promised and I was told that they had not received the authorization yet. When I went back the week after that I was told nothing had happened yet. Then I emailed a few days later and was told that the Gift Card division was very busy and they were taking five to eight weeks (which I think is ridiculous) to give the authorization. I'm now on the 14th of February 2020 and still have not heard anything back. I've been told that the problem has been escalated and thanked me for my patience however here I still sit. I recently purchases a monitor "Which was on special" from best buy that I would have to pay the full amount for and that when the GIft Card problem was resolved I could go back and have it deducted off my purchase and have that refunded on my credit card ($200). Since end December I have purchased a "Laptop"a "Philips 9000 Electric Shaver" a "Samsung curved monitor" all with a Gift Card that at this point I don't think I will ever be able to use. I would be truly grateful if somebody could give me a Hint/Tip if this has happened to them and where to go from here?

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Registered: ‎10-19-2017

Re: Best Buy Gift Card accidentily scratched off pin number

Hello, WayneKlaes,


Welcome to the forums!


I appreciate you taking the time to join us and write us regarding this gift card purchase. I apologize for the wait and inconvenience. It seems that this has taken place in Canada, which is where you are located. These forums are for U.S. customer assistance only. You will need to contact Best Buy Canada for further assistance regarding your situation. I appreciate you taking the time to write us about this.


Have a good one!

Deysha|Social Media Specialist | Best Buy® Corporate
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