02-08-2019 03:19 PM
I accidentally scratched off the PIN code and it is not visible anymore. I received the gift card for Christmas and was about to use it but since I totally scratched off the pin code I am no longer able to use it. It still shows the card number after I scratched it off but not the pin. Any idea what I can do about this?
02-13-2019 04:30 PM
Hello, bama316, and welcome to our online community!
Thanks for reaching out to us on our Forums. I'm sure you are excited to use this gift card that you got for Christmas and put it towards an awesome product from Best Buy. But, without the PIN, I can see the problem here.
What we could potentially look into is cancelling your current gift card, and then reissuing you a new one. In order to do this, according to our gift card FAQ page, we would need the original purchaser of the gift card to reach out to us directly to request this cancellation and reissue.
The purchaser can contact us here on the Forums, through Twitter by Direct Messaging @BestBuySupport, or by messaging Best Buy on Facebook.
If you have any questions or concerns please don't hesitate to reach back out.