10-15-2018 05:38 PM
I was selling my Best Buy gift card online. A thief pretended to be a buyer and requested to verify the balance with the Best Buy number on the back of the card using a three way phone call.
I did what he said. After the phone call, my card information was stolen and the card balance was used up at the Best Buy store #142 in Milpitas, CA while I and my card were in Milwaukee, WI.
I didn't tell him the card number. I just entered the card number on my phone on the phone call to the number on the back of the card.
I don't know how he could use my card balance without having my physical card. I know the address of the store where the thief made the purchase and what he purchased.
I believe the cameras at that store caught his image. I have already tried to file a police report but Best Buy store arenot coorbirating with them, they want a search warrent in order to let them do their investigation! To do this, I have to pay more that what theift stole!
Is there anything can be done?
Thank you very much!
10-17-2018 11:05 AM
Thanks for visiting the forums and taking the time to post! I regret to hear about this experience you had in attempting to sell a gift card.
In this situation, I would refer you to the Best Buy Gift Card Terms and Conditions as well as advise you that gift cards are treated similarly to cash when it comes to loss or theft. We would recommend continuing to work with police and follow any advice they can provide.
10-17-2018 12:23 PM
10-17-2018 12:58 PM
I understand you’ve found yourself in a difficult situation and it’s surely frustrating. I would, however, again advise continuing to work with law enforcement regarding this situation as they would be in the best position to guide you through the investigation process.
06-08-2019 09:05 AM
it happened to me i beleive with the same guy from milipitas ca
i did file a police complain at san Jose police department online and it’s under investigation
me to i lost $756 and Best Buy not taking responsibility at all
this guy bought stuff only and he pick up in store and Best Buy didn’t verify the actual gifts cards
they just give him the items and that’s it
try and file a police report
if you want I can send you the info where I filled
06-08-2019 09:17 AM
Thank you for your response.
Were you able to get your money back completely? If yes how? Please. I really need to solve this issue and get my money back
I have tried multiple times with the BestBuy Customer care to work out and cooperate with the Police Department from the same city, But it didn't worked out. And the investigator told me that they can't do anything if they don't have the work order from the court or if the store don't want to work out with them. So, it seems to me there is no solution for me, and I gave up unless if you had different approach to solve the issue?
Thanks again for your time
06-08-2019 09:32 AM
06-08-2019 09:49 AM
I didn't even try to give it to him, the guy just asked me to have conference call with Best Buy Gift card to verify the balance of the card, so I did that and I entered the number from the keypad from my side, and he was able to get the numbers from the tone which is what I wasn't expect.
What I just want from BestBuy is just to share the video of the guy when he was trying to pay at the cashier, so they can identify the person face. That's all. so they can proceed.
Thanks anyway for your response.
06-08-2019 03:16 PM
06-08-2019 03:47 PM