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Posts: 1
Registered: ‎02-23-2019

Best Buy Executive Response Unit Attention regarding Dispute and Support Requested

Months ago I presented a dispute for a purchase I made using the Best Buy card.  I was directed to submit my concern through fax or letter and did both but have yet to gain support.

 

I responded to initial dialogues with the support team by providing specific and evident proof related to my request and the circumstances.  I have been asked to work with the Executive Response Unit. 

 

I repeated my request for support from Best Buy and remain persistent in gaining support/reibursement.  I will provide an update on the situiation upon the response.

 

acct xxxx xxxx xxxx xx55

 

 

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Posts: 1,882
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Registered: ‎10-19-2017

Re: Best Buy Executive Response Unit Attention regarding Dispute and Support Requested

Greetings, consumer19!

 

Welcome to the Best Buy Forums!

 

Noticing a charge you didn’t make on your credit card can certainly be concerning. I appreciate you taking the time out of your day to share your concerns with us.

 

I am more than happy to look into this for you. Please, send me a private message with your order number, date of purchase, full name, phone number, and e-mail address and I can get this documented at a corporate level for you. A private message can be sent to us by clicking on the blue button in my signature. We look forward to your reply.

 

Respectfully,

Deysha|Social Media Specialist | Best Buy® Corporate
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